Policies

PAYMENTS

Payment in full is due as deposit within 10 days after reservation is made, unless your reservation is booked within the cancellation policy – in which case full payment is due at time of reservation. To cancel a reservation or to move a date requires a 14 day notice (30 days on lodge cabins #1-6). There is a 10% cancellation charge on any cancellation made even if you cancel it the next day. Inside 14 days all reservations are final – no refunds if cancelled.

CANCELLATION POLICIES

Any changes or cancellations made 25 days prior to your scheduled arrival date will receive a 90% refund, while changes or cancellations within 24 days are non-refundable. (all refunds are subject to a 10% service fee). This policy also applies to date changes. Reservations made within the cancellation policy (24 days of arrival) are non-refundable.  

RENTAL EQUIPMENT POLICY

Please treat our rental equipment, canoes, rafts, kayaks, tubes, housing and tenting areas as if they were your own. We expect normal wear and tear on equipment, for that we do not charge. In the event damage occurs beyond normal wear and tear we expect you to pay retrieval and repair expenses. If you abandon your float equipment or it is stolen or damaged beyond repair you will be asked to pay for them. If you lose paddles or life jackets you will be asked to pay for them ($15 each). The floating experience is very rewarding if common sense is used by all.

Replacement costs:

Canoe – $750, Rafts – $1750 and up, Kayaks – $350 and up, Tubes – $75

Small repair costs on rafts start at $50 and go up based on severity.

PET POLICY 

We are a pet friendly campground / resort. Our pet policies are list below:

• All dogs are permitted.
• No cancellation or refund of reservation because of animal dispute.
• No dogs left unattended.
• Dogs are allowed in rafts; their nails must be cut or they need to wear booties.
• All dogs in resort must be kept on a short leash.
• If there is a dispute our decision is final.

DOGS FEES

Camping & Floating……………………….FREE
Lodging………………………………………$50 per dog

RAINY DAY AND FLOOD RAINCHECK POLICY

Trips are made rain or shine, if extreme conditions prevent starting your float by 12 noon or float is called off, you will be issued a rain check for the date of your choice, based on availability, again..you will be issued a rain check for the date of your choice, based on availability. If storm has passed by noon, no rain checks will be issued. No credit for returning early from your trip. No rain checks for tenting or cabins unless an evacuation is needed. In the event a flood forces an evacuation of your site, you will be offered a new site if space permits, or a rain check for a date of your choice, based on availability.

All rain checks will be in the form of a credit in the reservation holder’s “master account” in our reservation system.

If the water level is too low and there is too much dragging for canoes and rafts, the upper float will be switched to the lower float. At that time, spend more time on beaches and swimming to ensure a full day of fun.

Camping and floating are outdoor activities, and as such we no control over the weather or water levels.

Thanks for understanding that Mother Nature gets grumpy from time to time.

– ABSOLUTELY NO REFUNDS –

SAFETY AND LIABILITY

Although we spare no effort to ensure you a safe trip and check our equipment frequently, it must be understood that camping, canoeing and other river activities include some danger. You will participate at your own risk. We cannot assume responsibility for personal injury, medical payment, property loss or damage while floating or during your stay. You will be asked to acknowledge this by signing a liability waiver before your outing begins. Swim at your own risk, there is no lifeguard on duty.

River Ranch Resort does not recommend any child under the age of 7 to float the river in our equipment, however, we do leave the final decision to the parent or guardian. Children under 7 must wear life jackets at all times. We DO NOT float children under 38 inches tall.

Warning: Under Missouri Law an outfitter is not liable for an injury to or the death of a participant in paddlesport activities resulting from the inherent risks of paddlesport activities pursuant to the Revised Statutes of Missouri.

UNFORESEEN  

River Ranch Resort reserves the right to move or change cabin, campsite, R.V. site, or any reservation made regardless of confirmation or occupancy due to unforeseen circumstances.

Prices subject to change without notice.

RESORT DISTURBANCE POLICY

Guests of the resort are asked to show respect for their neighbors and observe quiet hours. Fun must be had on our terms. When asked to quiet your camp down that is exactly what is expected. If disturbance persists and your presence is disturbing and detrimental to the normal, congenial and successful operation of this resort, you and or your group will be asked to, and expected to pack up and leave the property of this resort immediately for the remainder of your reservation, with no refunds. This policy has been strictly followed since 1980. Thanks for your understanding.

SORRY, NO LOUD MOTORCYCLES

Resort Rules

We will not float children under 38 inches tall.

YOU MUST REGISTER AT OFFICE before setting up camp or entering the resort.

QUIET HOURS are from 12am to 7am. No loud talking or loud noises of any kind. 2 am in Late Night Loop. Sycamore Landing 1am till 7am.

LATE NIGHT ARRIVALS please set up as quietly as possible. The OFFICE IS OPEN till about 12:00 a.m. on Friday and Saturday nights, Memorial weekend to Labor Day weekend.

SECURITY staffing all night on weekends. SHOULD ANY PROBLEM ARISE, report it to the office or Security. We can’t help if we don’t know.

WE CANNOT BE RESPONSIBLE for property loss due to theft or damage during your stay at the resort.

NO LOUD BIKES, ATV’s, gas powered buggies or golf carts, firearms or fireworks on resort grounds.

GENERATORS are strictly prohibited at our resort for safety reasons.

KEEP PETS ON LEASH at all times and never leave them unattended.

DO NOT HARM OR CUT TREES in any way – grounds for eviction and replacement cost.

Resort SPEED IS 5 MILES PER HOUR. Use caution, children at play.

POT & PAN CLEANING SINKS at lower restrooms.

FIRES in fire rings only.

ABSOLUTELY NO GLASS containers on or near the river, it is the enforced law.

DISORDERLY CONDUCT or disrespect of others will not be tolerated, possible eviction.

We ask all resort guests to follow our simple rules and policies, so everyone can have a good time.

Check Out Procedures

Camping: We ask that you clean up trash and place bags by the road. You are good to go! 

Lodging: We ask that you clean up trash and place bags by the road. Stop by the store and drop off your key and you are good to go! If you are leaving before the store opens we ask that you leave the key in the unit and leave the door unlocked. Please call us after the store opens or when you leave and leave us a voicemail letting us know you have checked out. Thank you!

Friday and Saturday

Website Privacy Policy can be viewed here.