FAQ

Primary concern is for safety.  If the water is too high to float or forces an evacuation of the resort rain checks will be issued for a later date of your choice, based on availability. See policy page.

During season (Memorial – Labor Day Weekend) our hours are as follows:
River Ranch Resort: Sunday – Thursday 7 AM – 8 PM, Friday & Saturday 7 AM – 12 AM
Sycamore: Friday 3 PM – 9:30 PM, Saturday & Sunday 7 AM – 3 PM

Check-in for lodging and camping begins at 3:00pm every day and ends at close of business (on busy weekends we will have after hours security to help you check-in and find where you are going – during the week please make arrangements if you are arriving after business hours. Please arrive 30 minutes prior to your scheduled floating departure time to check-in and finalize paperwork.

Early check-in for lodging and camping depends on whether or not the site / unit was rented the previous night & if it is guest ready yet. You will need to call ahead. There will be an early check-in fee for arrivals before normal check-in time.

On weekends, Memorial through Labor Day, our Cafe is open Friday & Saturday from 5pm-11 pm, Saturday & Sunday from 7am-10am. Our Elk River Coffee Co., in-store coffee shop, is available during store hours.

We do not have Wi-Fi available, however with most carriers you should have cell service.

We do not sell fishing licenses at River Ranch Resort, but you go online and purchase one before your arrival.

We do sell fishing worms and a limited amount of fishing tackle in our store.

Payment in full is due as deposit within 10 days after reservation is made, unless your reservation is booked within the cancellation policy – in which case full payment is due at time of reservation. Any changes or cancellations made 25 days prior to your scheduled arrival date will receive a 90% refund, while changes or cancellations within 24 days are non-refundable. (all refunds are subject to a 10% service fee). This policy also applies to date changes. Reservations made within the cancellation policy (24 days of arrival) are non-refundable.

No it is against the fire code to allow more people than the cabin is designed to hold. We will NOT make any exceptions no matter what you have planned. If you do happen to bring extra people they are welcome to rent a camp spot if available. If you have an infant that sleeps in the with you, that is ok.

No, fireworks are not allowed because we are in the city limits. They also can easily set tents on fire.

The city typically has a nice display on the Saturday closest to the 4th. We have no control over it, so if the city, for whatever reason, doesn’t put one on please don’t be mad at us.